Frequently Asked Questions
How do I make a purchase?
After adding your item to your Cart Simply click the "Checkout" button. On the following page, you will see payment options available.
What information do I need to check out?
Our checkout is easy, fast, and secure. Enter your full shipping address, billing address (if different from Shipping) and payment method, then place your order!
What forms of payment do you accept?
We accept Visa, MasterCard and PayPal.
I'm at checkout but I want to change the quantity or remove an item, how can I do that?
At the bottom left side of the screen click on "Return to information" then "Return to cart" where you will be sent to previous page(s) this will take you to your shopping cart where you can add or subtract an item click "update cart" when you are finished editing and click "checkout" to complete your order.
Shipping & Order Fulfillment:
I made an error in my shipping address, what do I do?
We highly recommend to call our main office at 305)235-7595 or toll free 1-855-235-7595 for immediate assistance. Please have your order number ready. Office hours are Monday - Friday 9:00 am -5:30pm EST.
Weekends please contact firstname.lastname@example.org.
How long does it take to have an order ready?
We pride ourselves in speedy fulfillment process. Most orders ship within 24 -36 hours of order placement. If an order is placed on the Weekend (Saturday or Sunday) the order will be fulfilled the following business day. If for some reason your shipment will be delayed, we will contact you via email.
If an order is placed when we are closed for Holidays, your order will be fulfilled upon the following business day that we are open.
How will I know it has been sent?
You will receive an email or a text message to confirm when your item has been sent along with the tracking number of the shipment.
Where do you ship to?
We ship within the U.S. mainland and Puerto Rico. International shipping and Hawaii do not apply.
Tracking number shows that my order has been delivered but the order is not at my physical address, What do I do?
It may be advisable to check with your neighbors to see if your delivery has been left with them, check any places it could be left such as: garage, porch, or behind garbage cans if it was too big to fit through your mailbox.
Contact your local post office to see if the item has been returned to the depot as undelivered and awaiting collection.
Please allow 10 working days from the shipping date of your order before notifying us of any late deliveries.
How do we calculate Shipping costs?
We use USPS shipping costs based on weight and box dimension plus 15% handling fee.