Frequently Asked Questions
Do I need a prescription?
Our products are Vitamins and Supplements so you do not need a medical prescription from a Doctor to purchase. We do recommend that you consult your healthcare provider if you are pregnant or nursing, children under 18, and individuals with a known medical condition should consult a physician before using any dietary supplement.
For pets: You do not need a prescription for your pet as our products are Supplements and Vitamins. It is recommended that you consult your veterinarian if your pet has any known medical conditions.
How do I make a purchase?
After adding your item to your Cart Simply click the "Checkout" button. On the following page, you will see payment options available.
What information do I need to check out?
Our checkout is easy, fast, and secure. Make sure you Enter your COMPLETE SHIPPING ADDRESS AND BILLING ADDRESS (if different from Shipping) and payment method, then place your order!
What forms of payment do you accept?
We accept Visa, MasterCard and PayPal.
I'm at checkout but I want to change the quantity or remove an item, how can I do that?
At the bottom left side of the screen click on "Return to information" then "Return to cart" where you will be sent to previous page(s) this will take you to your shopping cart where you can add or subtract an item click "update cart" when you are finished editing and click "checkout" to complete your order.
Shipping & Order Fulfillment:
Do you ship to PO Box or Shipper?
At this time we do. Please make sure the PO BOX address is clearly written on your order.
If sending to a shipper INCLUDE NAME OF SHIPPING COMPANY under the space titled "company name" when filling out the shipping address.
Be advised that when the shipping address or PO BOX is not written clearly: Delivery time takes longer than usual, the package could be returned back to us, or it could get lost in the mail. As soon as your order has been picked up by USPS or any other mail carrier it is out of our hands to resolve any shipping issue so please write the shipping address completely and correctly to avoid any problems.
I made an error in my shipping address, what do I do?
Call our main office at (305) 235-7595 or Toll free 1-855-235-7595 for immediate assistance. Please have your order number ready for faster service.
Office hours are Monday - Friday 9:00 am -5:30pm EST.
On Weekends please contact firstname.lastname@example.org.
How long does it take to get my order ready?
We pride ourselves in speedy fulfillment process. Most orders ship within 24 -36 hours of order placement.
If an order is placed on the Weekend (Saturday or Sunday) the order will be fulfilled the following business day.
If there is a delay in your order we will notify you via the contact information received in your order.
If an order is placed when we are closed for Holidays, your order will be fulfilled upon the following business day that we are open.
How will I know my order has been shipped?
We will send a message either via text or to the email written on your order. A message will be sent to confirm when your item has been sent along with the tracking number of the shipment.
Due to Covid 19,transit time via USPS is taking take longer than usual.
Where do you ship to?
We ship within the U.S. mainland and Puerto Rico. International shipping and Hawaii do not apply.
Do you ship to international addresses?
No, at this time we are unable to ship to international addresses.
Tracking number shows that my order has been delivered but the order is not at my physical address, What do I do?
It may be advisable to check with your neighbors to see if your delivery has been left with them by mistake, check any places it could be left such as: garage, porch, or behind garbage cans or planters.
If you live in an apartment complex, check with your management office to see if your package was left with them.
If the package hasn't arrived within 7-10 days of you receiving your "Delivered"message, Contact your local post office. Give them your tracking number and they will be able to check if the item has been returned to the depot as "undelivered and awaiting collection".
Please allow 7 working days from the shipping date of your order before notifying us of any late deliveries.
How do we calculate Shipping costs?
We use USPS shipping costs based on weight and box dimension plus 15% handling fee.